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02/22/2023
2:22PM

Refund policy

 

Refund / Returns / Exchange Policy

We do not offer exchanges or returns of any kind. We will provide accurate sizing charts to the best of our ability and detailed descriptions for each item. All sales are FINAL. If an error is made during shipment on our end, we will fix it. :)

If my items are damaged, defective or incorrect:

If you have received a damaged, defective, or incorrect item please email info@unusual-genes.com and include

  1. Your order number
  2. Name on the order
  3. Email the order was made with  
  4. Your request and most importantly
  5. A photograph demonstrating the quality of the print or the damaged area of the item.

The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.

Cancel Order Policy

Unfortunately since most of our orders are custom and made-to-order, we cannot accept cancellations if the order is already in production.

Most order (unless not stated) go into production after purchasing. If you would like to check if it’s possible to cancel your order, please email info@unusual-genes.com and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with, and
  4. Your request.
We have the right to cancel orders that abuse our terms & conditions. We will refund those orders suspected of fraud.  Plead read our terms & conditions carefully.

Please read shipping policy carefully (when it comes to PREORDER products) as it states 30-90 Business days not including holidays & weekends. We produce items within the stated Business days. Therefore, we have the right to initiate a case if we receive a chargeback within the time frame.