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Shipping & Delivery Policy

Welcome to Unusual Genes. We are dedicated to getting your order to you as quickly and securely as possible. Please review our shipping practices, processing timelines, and pre-order policies below.

Standard Shipping Timelines

  • Domestic Orders (United States): Please allow 3 to 7 business days for standard delivery once your order has been processed.

  • International Orders: International orders are typically fulfilled and dispatched within 3 to 5 business days, though delivery dates will vary based on your local customs processing and destination country.

  • Shipping Rates: Domestic shipping rates are calculated at checkout. International shipping rates fluctuate depending on the destination country and will be updated dynamically during checkout.

Pre-Order Items & Production Timelines

Placing a pre-order guarantees your item before it officially drops or restocks. Because our items are made with extreme attention to detail, they carry specific manufacturing timelines:

  • Apparel Pre-Orders: It typically takes our production team 25 to 45 days to manufacture, quality-check, and prepare your apparel for shipment.

  • Headwear / Custom Items Pre-Orders: It typically takes our team 45 to 65 days to manufacture and prepare these custom pieces for shipment.

You will receive an automatic email containing your tracking number the moment your package is labeled and ready to leave our facility. We deeply appreciate your patience and support of our slow-fashion/custom production model.

Multiple Item Orders (Split Shipping)

Items will ship together when everything is in stock.

If your order contains a mix of currently in-stock items and pre-order items, your entire order will be held and shipped together once the final pre-order item is ready.

  • Want your in-stock items sooner? We highly recommend placing two separate orders: one for your in-stock pieces and one for your pre-orders.

  • Already checked out together? If you have already placed a combined order but want your in-stock items sent ahead of time, please email our support team at info@unusual-genes.com. We will send you a separate shipping invoice to cover the additional postage, and split the shipment for you.

Third-Party Tracking Apps (e.g., Shop App)

If you track your deliveries using the Shop App (or similar third-party package trackers), please be aware of an automatic setting within their system: these apps occasionally mark orders as "Delivered" automatically 30 days after purchase, even if a pre-order item is still in production.

Please note that this is an external app glitch and does not reflect the actual status of your Unusual Genes order. The most accurate updates will always come directly from us via email. If you haven't seen an update from us, please double-check your spam or junk folders.

Need Help?

For any questions regarding your order status, shipping changes, or tracking updates, please reach out directly to our customer service team at info@unusual-genes.com.